Our General Terms and Conditions apply to all deliveries and services. An order becomes binding as soon as you send it to us.
Orders are delivered worldwide. Deliveries are not made to PO Box numbers.
You can rest assured that your order will arrive promptly and in perfect condition. Retail orders are delivered free of charge in Ireland, €8 to Great Britain, €12 to EU countries and €15 to the rest of the world. Wholesale orders over €50 (ex VAT) will be delivered for €4, and wholesale orders over €150 (ex VAT) will be delivered free of charge.
Delivery is usually made within 7 business days. Should an item be currently out of stock, we will let you know as soon as possible when delivery can be expected. Delivery is at the risk of the consignee.
Our retail goods are shipped with Án Post. Wholesale orders are shipped using FastWay Couriers during working hours and we would appreciate if you could make sure that somebody is available to accept your goodies.
All prices are in EUR and are inclusive of VAT at the prevailing rate.
Terms of payment
Retail goods are delivered against payment by PayPal or credit card. You may also choose to pay via direct bank transfer, cheque or cash on collection.
Your satisfaction with Clonakilty Chocolate products is guaranteed within the expiration date provided with your items. Important: Please keep the invoice with you. Without proof of purchase, we cannot assure your guarantee will be covered.
Complaints about defects or about incomplete or incorrect deliveries must be notified in email or in writing, within 14 days from date of invoice to Clonakilty Chocolate, 24 Assumption Place, Clonakilty, Co. Cork, Ireland, Tel: +353 (0)85 757 4338, Email: [email protected].
Goods will remain the property of Clonakilty Chocolate until payment has been made in full.
It goes without saying that any data required by us for order processing purposes will be treated as strictly confidential.
In case you have questions about our products or any questions about your order:
24 Assumption Place
Clonakilty, Co. Cork
Phone: +353 (0)85 757 4338
Email: [email protected]
Monday to Friday: 09.00 am – 16.00 pm