Delivery, Terms and Conditions


Thanks for coming to read the fine print!  If you have any questions just get in touch!

General
Our General Terms and Conditions apply to all deliveries and services.  An order becomes binding as soon as you send it to us.  If you need to change your order or made an error just let us know as soon as you can and if we haven’t shipped your order we can change it.

We cannot be responsible for any customs problems in other countries, for products like our cocoa husk tea and ingredients make sure you know the maximum quantities you are permitted to receive with customs. (ie Did you know you can only receive 1kg of ‘loose leaf tea’ in Australia by post!)

Delivery area
Orders are delivered worldwide. Deliveries are not made to PO Box numbers.  Please remember that chocolate melts in hot mailboxes, we package our deliveries simply and with minimal insulation, so if your mailbox is outside (and especially if it’s metal!) make sure there is someone to check it if the weather is hot!

Delivery Charges
Web orders are delivered free of charge in Ireland and NI, €5 to Great Britain, €8 to EU countries and €8 to the rest of the world.

Note on overseas orders – We are able to give such low shipping costs because we do not used tracked shipping overseas.   So far we have not had one item lost in the post, any problems with ‘lost orders’ have had have been issues with addresses provided or orders that have not been collected by the receiver from the post office, so please check with your post office and double check the mailing address provided before getting in touch.

If you require a ‘rushed’ delivery overseas, please choose the ‘overseas rush delivery’ option, this is €20 and we will use a fast & tracked option, get in touch if you want more info on what is available to your location

Irish wholesale orders over €150 (ex VAT) will be delivered free of charge, for wholesale order shipping charges for other countries, please contact us.

Delivery period
We normally ship orders on Mondays, Wednesdays and Thursdays.  Delivery is usually made next day in ROI & NI, within 4-7 business days in the UK, 1-2 weeks for Europe and can take up to 3-4 weeks for the rest of the world. Should an item be currently out of stock, we will let you know as soon as possible when delivery can be expected. Deliveries can sometimes go to your local post office for collection, please check there before getting in touch with us, take longer so  is at the risk of the consignee.

We usually have a 2-3 week holiday period in the summer months, if you order during this time we will ship as soon as we return or you can be issued a refund if that doesn’t suit.

Shipping Partner
We ship orders ROI/NI via Fastway Couriers and for small orders and other countries we use Án Post.  Wholesale orders are shipped using FastWay Couriers during working hours and we would appreciate if you could make sure that somebody is available to accept your goodies.

Prices
All prices are in EUR and are inclusive of VAT at the prevailing rate.

Terms of payment
Web orders are delivered against payment by PayPal or credit card.  You may also choose to pay via direct bank transfer, cheque or cash on collection.  We need to receive payment in full for web orders prior to shipping.

Guarantee
Your satisfaction with Clonakilty Chocolate products is guaranteed within the expiration date provided with your items.  We would love to hear from you, if you are unsatisfied please return all/part of your purchase in its original package and get in touch and we will refund or replace your purchase!

We’d love to hear from you!
Whether you love our chocolate or it doesn’t float your boat we’d love to hear from you!  Our chocolate is very alternative, made-from-the-bean and using alternative sugars & dairy.  We do things differently and we love to hear what you think we are doing well and what isn’t your cup of cocoa.

Complaints about defects or about incomplete or incorrect deliveries must be notified in email or in writing, within 14 days from date of invoice to Clonakilty Chocolate, 24 Assumption Place, Clonakilty, Co. Cork, Ireland, Tel: +353 (0)85 757 4338, Email: [email protected].

Proprietary rights
Goods will remain the property of Clonakilty Chocolate until payment has been made in full.

Data protection
It goes without saying that any data required by us for order processing purposes will be treated as strictly confidential.

Contact us:
In case you have questions about our products or any questions about your order:

Clonakilty Chocolate
24 Assumption Place
Clonakilty, Co. Cork
Ireland

Phone:  +353 (0)85 757 4338
Email: [email protected]
Monday to Friday: 09.00 am – 16.00 pm